Shopping Policy

Welcome to Virello. By placing an order through our website, you agree to the following shopping policies. Please read them carefully before making a purchase.

🛒 Product Information

We make every effort to display accurate product descriptions, images, and pricing. However, due to different screen settings and suppliers, colors, sizes, or packaging may vary slightly. We reserve the right to update product details at any time without prior notice.

💳 Pricing & Payments

All prices are listed in £ pound and are subject to change without notice.
We accept secure payments through trusted payment providers. Your payment information is encrypted and never stored on our servers.

🚚 Shipping Policy

• Orders are typically processed within 1–3 business days

• Delivery times vary depending on location and supplier, usually 7–20 business days

• Shipping times are estimates and may be affected by customs, holidays, or carrier delays

• Tracking information will be provided once your order ships

Please note: international orders may be subject to customs fees or import taxes, which are the customer’s responsibility.

🚚 Shipping Policy

• Orders are typically processed within 1–3 business days

• Delivery times vary depending on location and supplier, usually 7–20 business days

• Shipping times are estimates and may be affected by customs, holidays, or carrier delays

• Tracking information will be provided once your order ships

Please note: international orders may be subject to customs fees or import taxes, which are the customer’s responsibility.

🔄 Returns & Refunds

Your satisfaction matters to us.

• Returns or refunds must be requested within 14–30 days of delivery

• Items must be unused and in original packaging

• Certain items (e.g., personal care, clearance items) may be non-refundable

If your item arrives damaged, defective, or incorrect, please contact us with photos and your order number. Approved refunds will be issued to the original payment method.

❌ Order Cancellations

Orders can be canceled only before they are processed or shipped. Once an order has been shipped, it cannot be canceled.

📦 Lost or Delayed Orders

If your order is delayed beyond the estimated delivery time, please contact us. We will assist in tracking the package or offering a suitable resolution.

📧 Customer Support

For any questions or concerns regarding your order, please contact us at:
Email: virello-2067.myshopify.com
Response time: 24–48 business hours

🔒 Privacy & Security

Your privacy is important to us. All personal information is handled securely and used only to fulfill your order. For more details, please see our Privacy Policy.

📝 Policy Updates

We reserve the right to update or modify this Shopping Policy at any time. Changes will take effect immediately upon being posted on our website.